Jhonalyn Jamen
Social Media Manager
Agile and strategic Social Media Manager & Digital Marketing Specialist with strong experience managing content calendars, producing branded graphics, executing CRM-driven campaigns, and optimizing engagement across Facebook, Instagram, TikTok, and community groups. Skilled in GoHighLevel, Follow Up Boss, Canva, Meta tools, and workflow automation. Proven track record in lead nurturing, audience targeting, and building high-performing online presence for real estate, local businesses, and service-based brands.
About Me
I’m Jho, a Social Media Manager and Virtual Assistant with more than a decade of professional experience in the BPO industry. My background in customer service and operations has shaped me into someone who communicates clearly, understands audiences deeply, and consistently delivers results. As a working mom who’s used to managing fast-paced environments, I bring focus, discipline, and efficiency into everything I do.
What drives me is helping businesses build a strong, authentic presence online. I specialize in creating organized, strategic, and consistent social media management that reflects your brand and speaks to the right audience. From content planning to engagement, I handle the details so your message is clear, your online presence is active, and your brand looks polished across every platform. I approach every project with professionalism, accuracy, and a genuine desire to help your business grow.
My goal is simple: elevate your brand, streamline your online communication, and give you the freedom to focus on the bigger picture. Whether I’m managing your social media, maintaining structured processes, or supporting day-to-day tasks behind the scenes, I provide the consistency, reliability, and execution your business needs to move forward with confidence.
Skills & Expertise
Social Media Management
Management of Facebook, Instagram, and TikTok accounts with consistent branding and performance-focused execution.
Content Creation & Scheduling
Planning, creating, and scheduling engaging content across major social platforms.
Affinity + Canva Graphic Design
Designing branded graphics, promotional materials, and visual content using Affinity and Canva.
CRM Platforms
Experienced with GoHighLevel, FollowUpBoss, KW Command, Brivity, Trello, and Notion for workflow and client management.
Marketing Copywriting
Writing clear and compelling marketing copy for posts, campaigns, and online communication.
Engagement Strategy & Community Posting
Developing engagement plans and interacting with audiences to build an active online community.
Lead Nurture Automation
Creating automated nurture sequences to convert leads through CRM workflows and messaging.
Workflow & SOP Creation
Building structured workflows and standard operating procedures to streamline operations.
Customer Service & Client Communication
Providing responsive, professional customer support and clear communication with clients.
Basic Video Editing
Editing short-form video content for social media platforms.
Data Tracking & Reporting
Monitoring performance metrics and preparing reports for campaigns and social media growth.
Admin & Operations Support
Supporting daily administrative tasks and ensuring operational efficiency for businesses.
Professional Experience
Executive Assistant | Social Media Manager | Client Support
-The Mold Consul tant , LLC
- Created social media posts and educationalcontent.
- Managed scheduling, client communication, and report preparation
- Managed CRM pipelines and handled follow-ups
Social Media Manager | Marketing Support
-The Genesis Team - South Carolina
- Managed daily social media scheduling across FB/IG/TikTok
- Designed graphics for listings, open houses, quotes, leadgen posts, and brand storytelling.
- Built content calendars, hashtags, and engagement strategy
- Handled CRM updates, lead tagging, and light database management
- Coordinated newsletters, YouTube uploads, and community group postings.
Social Media Manager | Virtual Assistant
-Firehouse Pest Control
- Designed and Scheduled engagning social media content.
- Manged CRM updates and automated follow-ups.
- Handled customer messages and daily admin tasks.
![Heiser Real Estate Group GA - [Cyberbacker]](/expi_hrg_logo.png){kind=logo}
Executive Assistant | Graphic Designer | Marketing Support
-Heiser Real Estate Group GA - [Cyberbacker]
- Designed playbooks and graphics for listings and open house events.
- Managed CRM leads, sanitized and updated contact information data.
- Supported email marketing campaigns and tasks.
Trainer
-Cyberbacker
- Onboarded and trained new virtual assistants in different CRMs, Canva and workflow systems.
- Conducted internal webinars and talks about digital marketing, funnels and pipelines.
- Created Standard Operating Procedures (SOPs), training materials, and process documentation.
- Conducted monthly check-ins and reviews.
- Answered trainee questions and provided ondemand support.
Account | Service | Customer Support Roles ( Condensed )
-Various Companies
- Handled client inquiries, escalations, and account updates.
- Managed reports, logistics, and coordination tasks.
- Strengthened communication and support skills.
Featured Contents & Projects
Client Testimonials
"Jho is the operational engine behind our social media and admin tasks. She delivers clean work, anticipates needs before we even speak them, and brings ideas that level up our brand. She's reliable, fast, and takes extreme ownership a rare find."
Sharon N.
Founder & Owner
The Genesis Team
"If Jho touches it, it gets done right. She handles scheduling, lab coordination, reports, and client communication with zero babysitting. She keeps the entire pipeline moving, even when things get chaotic. She's a systems thinker with execution power."
Luke H.
Founder & Owner
The Mold Consultant LLC
"Jho is the person you want on your frontline. She communicates like a pro, fixes problems before they escalate, and keeps the technicians and customers synced. She's fast, accurate, and doesn't create drama, just solutions."
Colten G.
CEO & Co-Founder
Firehouse Pest Control
"She supported an entire real estate team like it was nothing. Listings, buyers, admin, coordination, communication — she handled all of it with a level of maturity and initiative that made her indispensable."
Michael H.
CEO & Funder
Heiser Real Estate Team
"She trains with intention and executes with consistency. She’s adaptable, innovative, and performs like someone who’s been in the field for years — even when learning new systems."
Cyberbacker Leadership
Cyberbacker
"Jho is the operational engine behind our social media and admin tasks. She delivers clean work, anticipates needs before we even speak them, and brings ideas that level up our brand. She's reliable, fast, and takes extreme ownership a rare find."
Sharon N.
Founder & Owner
The Genesis Team
"If Jho touches it, it gets done right. She handles scheduling, lab coordination, reports, and client communication with zero babysitting. She keeps the entire pipeline moving, even when things get chaotic. She's a systems thinker with execution power."
Luke H.
Founder & Owner
The Mold Consultant LLC
"Jho is the person you want on your frontline. She communicates like a pro, fixes problems before they escalate, and keeps the technicians and customers synced. She's fast, accurate, and doesn't create drama, just solutions."
Colten G.
CEO & Co-Founder
Firehouse Pest Control
"She supported an entire real estate team like it was nothing. Listings, buyers, admin, coordination, communication — she handled all of it with a level of maturity and initiative that made her indispensable."
Michael H.
CEO & Funder
Heiser Real Estate Team
"She trains with intention and executes with consistency. She’s adaptable, innovative, and performs like someone who’s been in the field for years — even when learning new systems."
Cyberbacker Leadership
Cyberbacker
"Jho is the operational engine behind our social media and admin tasks. She delivers clean work, anticipates needs before we even speak them, and brings ideas that level up our brand. She's reliable, fast, and takes extreme ownership a rare find."
Sharon N.
Founder & Owner
The Genesis Team
"If Jho touches it, it gets done right. She handles scheduling, lab coordination, reports, and client communication with zero babysitting. She keeps the entire pipeline moving, even when things get chaotic. She's a systems thinker with execution power."
Luke H.
Founder & Owner
The Mold Consultant LLC
"Jho is the person you want on your frontline. She communicates like a pro, fixes problems before they escalate, and keeps the technicians and customers synced. She's fast, accurate, and doesn't create drama, just solutions."
Colten G.
CEO & Co-Founder
Firehouse Pest Control
"She supported an entire real estate team like it was nothing. Listings, buyers, admin, coordination, communication — she handled all of it with a level of maturity and initiative that made her indispensable."
Michael H.
CEO & Funder
Heiser Real Estate Team
"She trains with intention and executes with consistency. She’s adaptable, innovative, and performs like someone who’s been in the field for years — even when learning new systems."
Cyberbacker Leadership
Cyberbacker
Get In Touch
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